Terms and Conditions

1. Introduction

Welcome to Ai-Lashes! These Terms and Conditions govern your use of our services, appointments, and any transactions made with Ai-Lashes. By booking an appointment or purchasing a product from us, you agree to abide by these terms.

Ai-Lashes operates in Calgary, Alberta, Canada, and complies with the applicable laws and regulations in this jurisdiction.

2. Services Provided

Ai-Lashes provides professional eyelash extension and related beauty services. All services are provided by trained professionals and adhere to industry safety standards.

3. Appointment Policies

a. Booking:

  • Appointments can be made through our website, phone, or in person.

  • A deposit may be required to secure your booking for special order products

b. Cancellations and No-Shows:

  • A minimum of 24 hours' notice is required for cancellations or rescheduling.

  • Cancellations made within 24 hours may be subject to a cancellation fee.

c. Late Arrivals:

  • If you arrive late, we may need to shorten your appointment time or reschedule your session, depending on availability.

4. Health and Safety

  • Clients must disclose any allergies, skin conditions, or medical issues before receiving services.

  • Ai-Lashes reserves the right to refuse service if we determine that the procedure may not be safe for the client.

  • All tools and equipment used are sanitized and meet Alberta Health Service regulations.

5. Refund & Satisfaction Policy

  • Ai-Lashes does not provide refunds on services rendered. However, if you are dissatisfied, we encourage you to contact us within 48 hours of your appointment to discuss potential solutions.

  • Refunds on products may be accepted if they are unopened and returned within 7 days with a receipt.

6. Liability Waiver

By booking an appointment, you acknowledge that:

  • Ai-Lashes is not liable for any allergic reactions, irritation, or adverse effects resulting from our services or products.

  • You have provided accurate information regarding any allergies or medical conditions.

  • You release Ai-Lashes from any claims, damages, or legal actions resulting from services received.

7. Privacy Policy

  • Ai-Lashes collects and stores client information for booking and communication purposes only.

  • We do not sell or share personal information with third parties without your consent, except as required by law.

8. Pricing & Payments

  • Prices for services and products are subject to change without notice.

  • We accept cash, credit cards, and electronic payments.

  • All payments must be made in full at the time of service.

9. Intellectual Property

  • All branding, logos, and content on our website and social media belong to Ai-Lashes and cannot be used without permission.

10. Governing Law

These Terms and Conditions are governed by the laws of Alberta, Canada. Any disputes shall be resolved in the appropriate courts of Calgary, Alberta.

11. Changes to Terms & Conditions

Ai-Lashes reserves the right to update these terms at any time. Clients are encouraged to review them periodically.

For any questions or concerns, please contact us at: Ai-Lashes
[Insert Contact Information]

By booking an appointment, you agree to these Terms and Conditions.